Like many airline, our membership
offers airmiles and discounts. but our membership is an improvement.
This is because we have the Kindle travel companion. The Kindle
travel companion improves the journeys of our customers by providing
a faster and smoother experience. As such our travel companion is
suited for business travel as well as families and students.
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After looking at many devices we have
chosen to use the Kindle, targeting readers. However, other similar
technology could be used. We discovered a problem where travellers
find it difficult to recharge mobiles phones. Especially on the
plane, when not every seat has access to a power socket. The Kindle
however, has a 2 month battery life, and being an E-ink reader, the
screen can be viewed in bright sunshine to pitch black. Therefore,
reading is always comfortable and will not strain the eye as much as
tablets. Finally, the Kindle has lower chances of interference to
the plane than any mobile phone.
Does everyone have to buy a Kindle?
No, but you can do at a huge discount.
The traditional paper tickets will always be available. But our
Kindle works together with your online profile when you register.
Once complete and your journey is booked, you will receive your
Kindle. Or you can use your own.
But how can a Kindle improve air
travel?
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Page by page, organised story through
the airport.
Cover storage, for travel documents.
CLICKScan and go, for fast moving queues. CLICK
Personalised service, with online profiles. CLICK
Subscription services, such as daily news and magazines. CLICK
Gaming (future) for in-flight entertainment.
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For families travelling, it can be a
nightmare. Keeping an eye on baggage and kids is difficult.
Therefore, the kindle can contain all your essential travel documents
on its cover. It could included keys to your holiday home, or a
small notepad. It will be all in one place.
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For keeping track of how many shirts
you are bringing, or how many baggage you are bringing along as a
family. We try reducing all the information into segments so that
your journey is condensed into a page by page journey. This will
start from the packing stage at home, travelling to the airport,
going through security and getting to your gate, until you arrive at
your destination.
For business travel, we have the
example of Mr. Hyung who needs to travel frequently. The Travel
companion is designed to be quick and efficient for frequent fliers.
He has checked in online already and travels light. He can just show
his Kindle E-ticket and then go through security. He bypasses the
baggage drop-off and check-in desk. Waiting at the gate, have you
seen people with their boarding ticket tucked inside a passport?
Probably many, its a safety issue solved by the travel companion.
Once on the plane, Mr Hyung can relax
on his short business trip to refresh his mind before a meeting by
reading the daily news, or he can access his subscription to a
journal. This reduces paper and cut costs down for us as an airline.
Finally, Mr Hyung's profile can inform us of his preferred seats,
food and drinks which would provide feedback to improve overall
experience.
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